What to do if you have a complaint.
If you wish to register a complaint, please contact us:
In writing to New Leaf Distribution Ltd, Complaints Department, 165-167 High Street, Rayleigh, Essex, SS6 7QA,
By phone on 01702 431130
By email at complaints@newleafgroup.co.uk.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
You can contact the Financial Ombudsman Service:
By phone on 0800 023 4567 / 0300 123 9123
By email at complaint.info@financial-ombudsman.org.uk
Financial Services Compensation Scheme (FSCS)
We are covered by the FSCS.
You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
Further information about compensation scheme arrangements is available from the FSCS or on request from your advisor.